Terms and Conditions - System Motorsports

These Terms and Conditions (the "Terms") are a binding agreement between you and System Motorsports, Hayward, California ("System Motorsports," "we," "us"). They govern every purchase made through www.systemmotorsports.com, by phone, by email, by live chat, or in person, and your use of this website. By placing an order or using this website you confirm that you are at least 18 years old, that you have read these Terms, and that you agree to them.

These Terms are the entire agreement between you and System Motorsports for your order. Product pages, quotes, emails, live-chat messages and advice from our staff are provided to help you, but they do not change these Terms unless we confirm a change in writing and refer to your order number. Where a product page states a rule that is stricter than these Terms (for example, a longer lead time or a larger deposit), the product page applies to that item.

We may update these Terms at any time by posting the revised version on this page. The version in effect when you place an order applies to that order. Continued use of the website after a change means you accept the change.

Every item we sell falls into one of the following categories, and the category determines the cancellation, return and exchange rules that apply to it. In-stock means the item is physically in our Hayward, California warehouse at the time you order. Pre-order (incoming inventory) means an item we have already ordered from the manufacturer or distributor for our own inventory, which is in production or in transit to us at the time you order. Pre-orders are usually standard catalog specifications, but they may include special sizes. Special order means any item that is not in our Hayward warehouse and that we must order from the manufacturer or distributor because of your order; this includes catalog-specification wheels and parts that the manufacturer builds to order (including all wheels ordered from Japan or other overseas manufacturers), custom colors, sizes, offsets, finishes and configurations, any item that is refinished, painted or otherwise modified for you at your request, and any item shown on the website that is not currently stocked. Used, demo and display means any item described on its product page as used, demo, display, open-box or blemished. Not everything listed on the website is in stock. If you are unsure which category an item falls into, contact us by phone, email or live chat before ordering and we will confirm it.

Your receipt of an order confirmation does not mean we have accepted your order. We accept your order when we capture payment or ship the item, whichever happens first. Until then we may decline or cancel any order for any reason, including suspected fraud, a pricing or listing error, or unavailability of the product, and we will refund any amount you have paid for the affected items in full.

Pricing and product availability are subject to change without notice. Typographical and pricing errors on the website will not be honored; if your order contains one, we will cancel the affected item and refund it in full. Photographs are for marketing purposes and the actual product may vary. We may supply fewer units than you ordered if the balance is unavailable, and we will refund the difference.

When you place an order you authorize the full amount at checkout. Once we begin processing your order, payment is captured. Processing begins when we capture payment, submit your order to the manufacturer or distributor, or begin processing it from our facility, whichever happens first. Once processing begins, non-recoverable transaction and handling costs are incurred, which is why the cancellation fees described below apply from that point.

Payment requirements

• The billing address you enter must match the address on file with your card issuer, and you must enter a valid street address, city, state and ZIP code. If the details do not match, or we find discrepancies during payment verification, we may cancel the order and void the payment.
• If you want an order shipped to an address other than your billing address (for example, to a tire shop or installer), and the order total is $150 or more, you must complete our Alternate Shipping Address Request form (email us with your order number to request it) and provide the verification we ask for before the order ships. We may decline any alternate-address request. Orders below that amount may be shipped to an alternate address at our discretion, subject to verification.
• We accept card payments through the website, wire transfers, and cash for in-person transactions. Phone and email orders are paid by secure payment link, wire transfer or cash in person. We do not accept card payments over the phone, and we will never call you to ask for card or payment information.
• Orders over $10,000, whether domestic or international, must be paid by wire transfer. If a card payment over $10,000 is made through the website, we may void it at our sole discretion and contact you to arrange wire payment. Fees may apply.
• P.O. Boxes, APO/FPO addresses, Puerto Rico, Guam, other U.S. territories and international destinations cannot be ordered through the website. Contact us for a quote; these orders are paid by wire transfer. We do not process orders shipping outside the United States through the website.
• Alaska and Hawaii orders do not qualify for free shipping. Contact us for a shipping quote before ordering.
• If you cannot receive USPS mail and need another carrier, note this in the special-instructions field at checkout before submitting your order. Additional charges may apply.
• Any special request (a modification, an add-on, a delivery instruction) must be written in the special-instructions field at checkout. We are not able to guarantee requests made anywhere else, and we may decline any request.

By placing a special order, or paying a deposit toward one, you agree to the following.

You are responsible for confirming that every detail of your special order (model, size, offset, bolt pattern, center bore, color, finish, quantity) is correct before you submit it. We will not be responsible for errors in the information you supplied, and we cannot change a special order once it has been submitted to the manufacturer or distributor.

Deposits on special orders are non-refundable. If you cancel a special order for any reason, including a change of mind, a change of vehicle, a change in your circumstances, a manufacturer delay, or a tariff or price adjustment as described in the tariff terms below, your deposit is forfeited. If you paid the special order in full, the cancellation fee is 15% of the order amount or the amount of the deposit that would have applied, whichever is greater.

Lead times we quote for special orders are the manufacturer's estimates and are not guaranteed. Production, shipping, customs and port delays are outside our control. A delay beyond the quoted lead time, however long, does not entitle you to cancel without the fees above. We will pass along updates when the manufacturer provides them. Manufacturers sometimes do not provide updates unless we specifically request them, and even then they may not provide an ETA, so please allow time when you ask for one.

When your special order is complete and ready to ship, we will notify you by email or phone that the remaining balance is due. You must pay the balance within 14 days of that notice. If the balance is not paid within 14 days, the order is cancelled: your deposit is forfeited, or, if the order was paid in full, a 25% fee is deducted and the remainder refunded, and the goods are released for resale. The balance due may be adjusted for tariffs, duties and manufacturer price changes as described in the tariff terms below.

If your shipping address changes after you place a special order, you must tell us immediately. Address changes require our Address Change Request form and official documentation showing the new address (for example, a government-issued ID or a utility bill in your name). We may decline any address change, and address changes after shipment may incur carrier fees.

Single wheels, replacement wheels and pairs in batch-limited sizes, and discontinued wheel models, are not available for order. We may make an exception for a replacement single wheel in a batch-limited size when another production run in that size is scheduled and the model has not been discontinued; ask us before ordering.

All sales are final except as set out below. Any cancellation, return or exchange must be approved by us in writing. Approval is at our sole discretion, and unapproved returns will be refused or returned to you at your expense.

Cancelling before processing begins. To cancel, call us immediately during business hours (Monday to Friday, 10 AM to 5 PM Pacific Time). Urgent requests, including cancellations and changes, must be called in rather than emailed, as we may have already begun processing your order. Do not rely on email or chat alone; we receive hundreds of messages a day and cannot guarantee we will see yours before your order is processed. If we are able to stop the order before processing begins (before payment is captured, the order is submitted to a manufacturer or distributor, or we begin processing it from our facility), there is no fee.

Cancelling after processing begins. Once processing has begun, a cancellation fee of 15% of the order amount applies. Special orders are governed by the special-order terms above, not this paragraph. Once an order has shipped it can no longer be cancelled; it is a return, and the return rules below apply, including return freight.

Returns. In-stock items may be returned for a refund, less a 25% restocking fee, if all of the following are met: you request the return in writing within 14 days of delivery or pickup; we approve the return and issue a return authorization; and the item reaches us in unused, resalable condition with all original packaging, hardware, center caps and documentation. Wheels that have been mounted, balanced, test-fitted on a vehicle, or driven on, and any item that shows installation marks, are not returnable, without exception. Return shipping is your responsibility and at your cost, and you bear the risk of loss in transit; we recommend insuring the shipment. Original shipping and handling charges are not refunded. Once we receive and inspect the item and approve the return, we will issue the refund.

Exchanges of in-stock items. In-stock, catalog-specification items may be exchanged for another in-stock item, subject to the same condition and 14-day requirements as a return, for a 15% restocking fee plus any difference in price. Return freight is your responsibility.

Swapping a pre-order (incoming inventory). A pre-order for incoming inventory may be swapped for an in-stock item, or for another incoming-inventory item, for a $150 flat fee plus any difference in price, tax and shipping, provided the request is made before the original item ships. Special orders cannot be swapped.

Refused and undeliverable shipments. A shipment that is refused, returned to us as undeliverable, or not collected from the carrier is treated as a return: the 25% restocking fee applies, and outbound and return freight are deducted from the refund.

Unclaimed pickup orders. Will-call orders must be collected within 30 days of our ready-for-pickup notice. After 30 days the order is treated as a cancellation after processing (15% fee), or as a forfeited special order under the special-order terms above, and the goods are released for resale.

Used, demo and display items are sold as-is and are not returnable, exchangeable or refundable.

How refunds are issued. Approved refunds are issued to the original payment method and typically appear on your statement within 5 to 10 business days, depending on your bank. If a refund is approved more than 6 months after the original payment, it is issued as System Motorsports store credit instead, because payment processors do not allow refunds to the original card after that period. We do not issue cash refunds.

Promotions. Current promotions and discount codes cannot be applied to orders already placed. One discount code per order; codes cannot be combined or stacked. We may cancel a code or an order where a code has been misused.

Under normal circumstances orders are processed the same or the following business day, Monday to Friday. Orders placed on weekends or holidays are processed on the next business day. Most in-stock orders ship within 1 to 5 business days of processing, from our Hayward, California warehouse or directly from a supplier. Pre-orders and special orders ship when the item arrives or is completed. Standard ground transit is usually 1 to 5 business days after tracking is assigned, depending on destination; allow extra time for rural areas and peak seasons. A business day is a non-holiday weekday.

If an item you order is out of stock or has a lead time, we will contact you by email or phone with the estimated arrival. If we do not hear back from you within 7 days of the order, or before the payment authorization expires, whichever is sooner, we will decide at our discretion whether to proceed with the order or cancel it and void the payment. Please check your spam folder for our messages.

Once tracking is assigned, delivery dates shown by the carrier are estimates only, not guarantees. Carriers sometimes do not scan at the initial pickup; the tracking will update at the next scan point. Please do not schedule installation, tires, appointments or deadlines around an estimated delivery date; we are not responsible for costs arising from a delivery that is later than the estimate.

We ship to freight forwarders. Our responsibility ends, and risk of loss passes to you, when the carrier delivers the shipment to the freight forwarder. All follow-up with the freight forwarder is your responsibility.

For all other shipments, risk of loss passes to you on delivery to the address on the order, or on pickup for will-call orders.

Inspect on delivery. Inspect every package on delivery, before signing where a signature is required. If there is visible damage, note it with the driver and photograph the box and label before opening. Report any damage, defect on arrival, or missing item to us in writing within 48 hours of delivery, with photographs of the outer box, the shipping label, the packaging and the item. Keep all boxes, packaging and labels until the claim is closed. Claims reported after 48 hours, or without the packaging and photographs, may be denied by the carrier or manufacturer and we may not be able to help.

We will file and manage the carrier claim on your behalf and will issue a replacement or refund once the carrier resolves it. We are not responsible for packages that are lost, stolen or mishandled after delivery is confirmed at the address on the order.

Normal cosmetic characteristics. The following are normal and are not damage or defects: slight marring on the bottom of the barrel lip from movement in transit; micro-scuffing on the inside barrel or barrel lip from the manufacturer's conveyor during production; light streaks in diamond-cut and raw-aluminum lips from the machining process; minor imperfections in paint and finish that result from the manufacturer's process; and small punctures or scuffs on the outer box, which is why we add extra packaging inside. Whether a mark beyond these is an acceptable imperfection or a defect is assessed case by case, with the manufacturer where relevant.

You are responsible for confirming that every product fits and is appropriate for your vehicle, including bolt pattern, center bore, offset, brake clearance, tire size and any modifications the product requires. Our staff are glad to help, but fitment advice is provided as guidance and you remain responsible for the final decision. We are not responsible for misunderstanding or misinterpretation of fitment or of the modifications a product may require.

Lug nuts and lug bolts. Double-check the thread pitch, seat type and style of lug nut or lug bolt your vehicle and wheels require. We are not responsible if you order the wrong thread pitch, seat type, lug nut or lug bolt. If you have a stud conversion or extended studs, you cannot use closed-end lug nuts or lug nuts with caps or covers; you need pass-through (open-ended) lug nuts.

All products must be installed by a professional in a properly equipped workshop. We are not responsible for parts lost or damaged during installation or DIY installation, for lug nuts that come loose because they were not torqued correctly, or for damage caused by improper installation, use or misuse. Damage or missing parts that occur during installation are not refundable.

Certain products sold on this website are intended for off-road or competition use only, as indicated on their product page. Vehicle modifications can be dangerous and may lead to injury or death; any modification you make and its consequences are at your own risk. Check with your vehicle manufacturer whether a modification affects safety, warranties or performance, and check federal, state and local law before ordering, because some products may not be legal for use on public roads in your area. We do not guarantee the legality of any product in any jurisdiction.

California Proposition 65. Certain products sold on this website can expose you to chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. For more information visit www.P65Warnings.ca.gov.

Many of our products are imported. Tariffs, duties and manufacturer prices can change between the time you order and the time the goods enter the United States. Prices are locked only for items fulfilled from our in-stock inventory. For pre-orders and special orders, if a tariff, duty or manufacturer price increase takes effect before your order is fulfilled, we will notify you of the additional amount before shipping and it must be paid before fulfillment. If you choose not to pay it, you may cancel the order; special-order deposits remain forfeited, and orders paid in full are subject to the applicable cancellation fee described in the special-order and cancellation terms above. We cannot offer price protection on any order that cannot be fulfilled from current in-stock inventory.

We will match the advertised price of an authorized dealer based in the United States, at our discretion, when all of the following are met: the dealer is an authorized dealer for the brand; the dealer has the exact same item (model, size, offset, finish) in stock; the price is current, publicly advertised and not part of an exclusive promotion, clearance, bundle, used or open-box listing; the price is not below the manufacturer's minimum advertised price; and you provide proof (a live link or dated screenshot) before you place your order. Overseas retailers do not qualify, because their prices are in local currency and exclude duties and taxes. We will not match a price that is based on an incorrect or outdated MSRP. Price matches cannot be applied to orders already placed.

Products sold by System Motorsports are covered only by the manufacturer's warranty, if any, on the manufacturer's terms. System Motorsports gives no warranty of its own. Manufacturer warranties generally do not cover damage from road hazards, curbs, potholes, improper installation, improper torque, use with incorrect hardware, modification, racing or competition use, or normal wear.

To make a warranty or defect claim, notify us in writing within 48 hours of delivery for defects present on arrival, with photographs. For defects that appear later, contact us and we will direct you to the manufacturer's process. We will help facilitate the claim with the manufacturer, but the manufacturer's decision is final. Return freight for warranty and defect claims is your responsibility. Used, demo and display items carry no warranty.

TO THE FULLEST EXTENT PERMITTED BY LAW, ALL PRODUCTS ARE SOLD WITHOUT ANY WARRANTY FROM SYSTEM MOTORSPORTS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY LAW, SYSTEM MOTORSPORTS' TOTAL LIABILITY FOR ANY CLAIM ARISING FROM AN ORDER, A PRODUCT, OR THIS WEBSITE WILL NOT EXCEED THE PURCHASE PRICE YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. SYSTEM MOTORSPORTS IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LABOR, INSTALLATION AND REMOVAL COSTS, TIRE MOUNTING, ALIGNMENT, TOWING, LOSS OF USE, LOST PROFITS, OR DAMAGE TO YOUR VEHICLE OR OTHER PROPERTY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow certain limitations; in those states our liability is limited to the extent permitted by law.

If you have a problem with an order, contact us first and allow us a reasonable opportunity to resolve it before disputing the charge with your bank or card issuer. A chargeback filed on an order that was delivered as ordered, or on a special order, in breach of these Terms is considered an unpaid debt. We may refer it to collections and you will be responsible for the amount, our collection costs and any fees, to the extent permitted by law.

This website and its content (text, images, logos, product descriptions, pricing, layouts and code) are owned by System Motorsports or its licensors and protected by copyright and trademark law. You may view and use the site for personal shopping. You may not scrape, copy, republish or redistribute our content, or use it in any commercial listing, catalog, website or marketplace, without our written permission. We will enforce our rights. All rights not expressly granted are reserved.

THE WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, TO THE FULLEST EXTENT PERMITTED BY LAW. WE ARE NOT LIABLE FOR ANY LOSS ARISING FROM USE OF, OR INABILITY TO USE, THE WEBSITE.

We operate only two websites: www.systemmotorsports.com and www.systemmotorsports.blog. We send email only from addresses ending in @systemmotorsports.com (for example, sales@systemmotorsports.com and support@systemmotorsports.com). We never call, text or message you to ask for payment or card details, and we never send payment requests from any other domain or from free email services such as Gmail, Hotmail or Live. Any website, email, phone number, social-media account or marketplace listing using our name that is not listed here is not us. If you receive suspicious correspondence claiming to be from System Motorsports, do not click any link or make any payment; call us at (510) 258-1312 or use the live chat on www.systemmotorsports.com to verify. We are not responsible for losses caused by third parties impersonating us.

These Terms and every order are governed by the laws of the State of California, without regard to its conflict-of-law rules. Before bringing any claim, you agree to contact us in writing and to work with us in good faith for at least 30 days to resolve it. Any dispute that is not resolved will be brought exclusively in the state or federal courts located in Alameda County, California, and you consent to the jurisdiction of those courts.

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver of it. We are not responsible for delays or failures caused by events outside our reasonable control, including manufacturer production delays, shipping and port disruptions, customs holds, tariffs, carrier failures, weather, labor disputes, and government action. You may not assign your order or these Terms; we may assign them to a successor of our business. Headings are for convenience only.

Contact. System Motorsports, Hayward, California. Phone (510) 258-1312. Email sales@systemmotorsports.com (sales) or support@systemmotorsports.com (technical). Business hours Monday to Friday, 10 AM to 5 PM Pacific Time. Will-call, receiving and pickups by appointment only.

Privacy. Our Privacy Policy, including our SMS and email consent policy, is available at www.systemmotorsports.com/policies/privacy-policy and forms part of these Terms.